Support

Taption Encoder support covers video import, codec inspection, H.265 conversion, folder encoding, save recovery, rewarded-save flow, Stars, and purchase issues on iPhone and iPad.

Contact

Support contact: [email protected]

When you contact support, include:

• App version and build number, if visible
• iPhone or iPad model
• iOS or iPadOS version
• Source video format or container, such as MOV, MP4, WebM, MKV, or AVI
• Selected output codec, container, resolution, and size settings
• Whether the issue happened during open, inspect, encode, ad/reward, save, pending save, or purchase restore
• Any visible error message or screenshot

What The App Does

Taption Encoder is a standalone mobile video encoder for iPhone and iPad. The first release focuses on practical video conversion to H.265, starting with AV1 and Apple-native hardware routes where available. Later releases will expand codec and container support while keeping H.265 as the recommended default output.

Common Help Topics

• Open a single video file and inspect its codec path
• Open a folder and encode supported videos sequentially
• Convert video to H.265 for better compatibility and file size
• Review hardware, software, or mixed codec route labels
• Recover a pending save after the app is interrupted